Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues. BY A CUSTOMER IN ACCORDANCE WITH PARAGRAPH 4 OR FILING OF A COMPLAINT IN. Like every company these days, Verizon will steer you toward paperless online billing statements. Widespread outages leave Verizon customers without upgrades and online payments Ĭan’t Access Verizon Billing? You’re Not Alone According to Verizon wireless reps I spoke with, a bug in the wireless carriers systems automatically enrolls customers in its paperless billing option when changes are made from any of its. Straight Talk is a registered trademark of Verizon Trademark Services, LLC. The company says it’s working on resolving the issue, which would appear to be more than just scheduled maintenance, based on the length of the outage.Ī spokesperson tells Mashable that it’s “unfortunately experiencing issues with our billing system, affecting customer accounts mostly in Northeast, Midwestern and some southern states. No calling or texting services appear to have been affected, at least.Ĭustomers throughout the northeast, midwest and certain souther states trying to use the My Verizon online portal are apparently getting a message saying that “some account actions are temporarily unavailable while we upgrade our systems,” an issue that a spokesperson says Verizon is aware of. The disruption complaints have spilled onto social media, with users reporting they can’t upgrade or activate phones online or at many retail locations, The Verge reports. This is Verizons way of forcing us to save. Our customer service team offers the general and technical support you need. This message is greeting lots of people and making them mad.After customers started reporting a barrage of problems accessing Verizon Wireless’ online system - including account services like bill payments - mainly, that it’s been unavailable for as long as 24 hours, the company confirmed this afternoon that there are major problems. WE SHOULD NOT BE PENALIZED BY NOT BEING ALLOWED TO PAY OUR BILL ONLINE, IF WE WANT TO RECEIVE OUR BILL IN THE MAIL.
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